The Care Quality Commission
The Care Quality Commission is the independent regulator of health and social care in England. They monitor, inspect, and regulate health and social care services, and publish their findings to help people make informed decisions about their care.
Being regulated by the CQC means that we must comply with their stringent standards. We have regular in-house audits to complement the external audits that the CQC put in place.
We constantly monitor the service we provide by:
- Regularly meeting with our clients
- Regularly carrying out reviews with our carers
- Surveying our clients and acting upon their feedback to ensure we continually improve
- Investing in systems that mean we always monitor the care being provided and the standard of service being delivered
The UK Homecare Association
The UKHA has been raising the standard of homecare for over 25 years. As a member-led professional association, their mission is to promote high quality, sustainable care services so that people can continue to live at home and in their local community.
United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care (also known as domiciliary care or homecare), which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators. The Association represents over two-thousand members across the United Kingdom, in England, Wales, Scotland and Northern Ireland.
Our training programmes exceed the recognised standards set by the Care Certificate
All our staff are trained using the nationally recognised standard of the Care Certificate. These standards are set by Skills for Care (www.skillsforcare.org.uk) and form the basis of inductions for all staff in a caring profession.
The Care Certificate provides a level of confidence, as all workers receive the same induction, regardless of where they work. They learn the same skills and behaviours to provide compassionate, safe, and high-quality care and support.
Here at Freedom Care, we also provide an enhanced level of training, as it’s so important that our carers are aligned to our company values – demonstrating person-centred support for individuals, working around their own preferences and routines.